2011/2012 Season Pass FAQs

MOUNT SNOW 2011/2012 SEASON PASS FREQUENTLY ASKED QUESTIONS:

SEASON PASS OFFICE CONTACT INFORMATION:

  • Email:  seasonpassphotos@mountsnow.com (for photos only)
  • Phone:  800-956-7669
  • Fax:  802-464-4162
  • Mail:  Mount Snow Season Pass Office,  39 Mount Snow Road, West Dover, VT 05356
  • In Person:  The Clocktower Building in the Main Base Area

CAN I SKI OR RIDE AT OTHER PEAK RESORTS?

  • There is one multi-resort product:  the Nor’easter Pass.  All other products are valid at Mount Snow only.
  • A Nor’easter Pass allows you to ski at:
  • In Vermont-  Mount Snow (obviously)
  • In New Hampshire at Attitash Resort (North Conway Region; Wildcat Mountain Resort (North Conway Region) & Crotched Mountain (Manchester Region)
  • In Pennsylvania at  Jack Frost and Big Boulder (Pocono Mountains Region)
  • SIX GREAT MOUNTAINS AND NO BLACKOUT DATES!

WILL THERE BE A COLLEGE SEASON PASS?

  • Yes, our College Season Pass is called “The Higher Education Season Pass”
  • On sale dates and further details will be announced later this summer.
  • All mountains included on the Nor’Easter Pass will be included on this year’s Higher Education Season Pass

ARE THERE ANY INCENTIVES TO BUY EARLY OTHER THAN THE LOWEST PRICE AVAILABLE?

  • YES! If you purchase your pass prior to June 1, 2011 you will receive four (4) bonus $50 lift tickets* loaded on your pass for use during the 2011/2012 season.
  • These can be used for friends or even yourself on blackout days.
  • After June 1, 2011 these bonus days will not be available.
  • *Not offered with the Sunday Only pass.

ARE THERE ANY OTHER BENEFITS FOR PASSHOLDERS?

  • In addition to the early season four (4) bonus $50 lift tickets, passholders will continue to receive:
  • Retail discounts up to 20%
    • 10% off equipment and no discounts on Burton products
  • AM Express early 7:30am lift access on select Saturdays
  • The Mount Snow Fan Club – Passholder only social website
  • The ability to add money to season pass to use it like a Debit Card
  • Special passholder only events
  • *NEW* $39 Greens Fees at the Mount Snow Golf Club (Monday – Thursday, non-holiday only)
  • Complimentary scenic chairlift rides in the summer/fall.

IF I DON’T HAVE A MOUNT SNOW SEASON PASS NOW CAN I SKI/RIDE THE REST OF THE SEASON IF I PURCHASE MY PASS THIS SPRING?

  • Yes!  If you purchase a pass before the end of our current season you may use the pass and its benefits this season.
  • If you purchase a 2011/2012 Midweek Season Pass you may use the pass midweek until we close this spring.
  • Same rules apply to the New – Sunday only and the New – Midweek + passes.

IF I BUY A RESORT SPECIFIC PASS AT ANOTHER PEAK RESORT, DO I GET A DISCOUNT AT MOUNT SNOW?

  • No.  If you plan to ski at several resorts, the Nor’easter is your best bet.

HOW DOES MOUNT SNOW DETERMINE THE APPROPRIATE AGE CATEGORY FOR PASS PURCHASES?

  • Age is determined by the age of the guest the day they purchase the pass.

CAN I USE THE SAME PHOTO, OR EMAIL A PHOTO, SO THAT MY PASS CAN BE MAILED TO ME?

  • Yes and no.
  • Those over the age of 18 may use their current pass photo.
  • Those 18 & under MUST SUBMIT A NEW PHOTO or have one taken at the Clocktower.
  • Anyone wishing to update their photo can also submit a photo or have a new one taken.  Photos can be emailed to: seasonpassphotos@mountsnow.com

IF I’M A NEW PASS HOLDER  FOR THE 2011/2012 SEASON, HOW WILL I GET MY PASS?

  • If you are a new pass holder, you can email a photo (see photo requirements below) to seasonpassphotos@mountsnow.com so we can upload your photo and mail you your pass.
  • Please include your first and last name, date of birth and current mailing address in the email. You’ll need to complete the Express Acceptance of Risks, and return to the Season Pass Office (see contact information above) before we issue you your pass.

WHAT ARE THE PHOTO REQUIREMENTS, IF WE DECIDE TO EMAIL YOU OUR PHOTO?

  • Photo should be current (taken within the last six months), showing most up to date appearance
  • Photo has to be full face, front view with a plain background – no other items should be in photo
  • A .jpeg file is the preferred image file format.

Anyone wishing to update their photo can also submit a photo or have a new one taken.  Photos can be emailed to: seasonpassphotos@mountsnow.com

WHAT IS YOUR EXPECTED CLOSING DATE?

  • We do not have a set closing date this year, nor will we for next year.  It is our intention to open as early as we can provide a product we are proud of, and to stay open as long as conditions and business levels warrant.

WHAT ARE THE BLACKOUT DATES FOR THE CLASSIC SEASON PASS?

  • Christmas Week – 12/26/11-12/31/11
  • MLK (Sat & Sun) – 1/14-15/12
  • President’s Weekend (S,S,M) – 2/18-20/12

WHAT ARE THE BLACKOUT DATES FOR THE MIDWEEK PASS?

  • Saturday & Sundays
  • Christmas Week – 12/26/11 – 12/31/11
  • MLK Monday 1/16/12
  • President’s Day 2/20/12

WHAT ARE THE BLACKOUT DATES FOR THE NEW MIDWEEK + PASS?

  • Saturdays
  • Christmas Week – 12/26/11 – 1/1/12
  • MLK Sunday & Monday 1 15-16/12
  • President’s Day Weekend Sunday – Monday 2/19-20/12

WHAT ARE THE BLACKOUT DATES FOR THE NEW SUNDAY ONLY PASS?

  • Monday – Saturdays
  • New Year’s Day 1/1/12
  • MLK Sunday 1/15/12
  • President’s Weekend Sunday 2/19/12
  • Sunday only is valid on Christmas Day 12/25/11

CAN I LOAD MONEY ONTO MY SEASON PASS?

  • Yes you can!
  • Load money on your pass and it can be used at any Mount Snow point of sale, like retail and F&B.  You can also load $$ on your kid’s passes.
  • Bring your season pass to the office in the Clocktower, with whatever method of payment you wish to use and we can load, re-load or move money from last season’s pass to this season.
  • Please remember we need the physical passes.

WHAT ARE THE DEADLINES FOR PURCHASING PASSES?  ?

  • The best price is available prior to June 1, 2011.
  • The price goes up June 1st by $150 across all our pass products and then another $150 to the final tier price on October 10, 2011.

CAN I USE MY SEASON PASS THIS SUMMER?

  • Yes, you can use your 10/11 pass or 11/12 pass this summer for foot passenger scenic chairlift rides.

THE CLOCKTOWER SEASON PASS OFFICE IS AVAILABLE WHEN?

  • Our office in the Clocktower is open until the mountain closes.
  • Office will be closed mid-April through mid-October.
    • Note: Open Labor Day Weekend during our annual Brewers Festival.
  • We open midweek from Columbus Day weekend (October 8, 2011) through the winter season.
  • During the summer months you can go to Mount Snow Sports at the Grand Summit Hotel to purchase your pass, have your photo taken.
  • Beginning October 10 until we open for the 2011-12 season, open 9:00 a.m.-3:00 p.m. seven days a week.
  • From the opening day of the 2011-12 season, the office hours are 8:30 a.m.-4:00 p.m. Monday through Friday non-holiday and 7:30 a.m.-4:00 p.m. Saturday, Sunday and holidays.

WHAT IF I LOSE MY PASS?

  • If you have lost your pass, please contact Season Pass Office via email at seasonpassphotos@mountsnow.com or call 802-464-4033 immediately.
  • Please include your first and last name, date of birth and current mailing address in the email or on the phone message.
  • We will block your old pass and the next time you visit, we can print you a new pass.
  • The first time your pass is lost, the replacement is free. Any time after that it is a $60.00 fee per occurrence.

WHAT IF I FORGET MY PASS?

  • Visit Guest Services in the Clocktower Building.
  • You will be given a lift ticket for the day and your Season Pass will be blocked for that day.

I HEARD OF A PASSHOLDER WHO LOANED HIS PASS TO A FRIEND AND GOT CAUGHT.
WHAT HAPPENS IN A SITUATION LIKE THAT?

  • Passes are not transferrable. This would be considered “theft of services.”
  • The person who loaned the pass will lose all pass privileges.
  • The person using the pass will pay an administrative fee & the cost of a lift ticket that day.
  • YOU ARE RESPONSIBLE FOR YOUR PASS AT ALL TIMES!