Season Pass FAQs
MOUNT SNOW SEASON PASS FREQUENTLY ASKED QUESTIONS:
SEASON PASS OFFICE CONTACT INFORMATION:
Email: firstname.lastname@example.org (for photos only)
Mail: Mount Snow Season Pass Office, 39 Mount Snow Road, West Dover, VT 05356
In Person: The Clocktower Building in the Main Base Area
WHAT IS THE GOLD PASS?
The new Mount Snow Gold Pass is an unrestricted, fully transferable season pass valid every day during the winter season at Mount Snow. It is perfect for entertaining friends, colleagues or clients because thanks to the full transferability they can skip the ticket window and head directly to the lift.
CAN I SKI OR RIDE AT OTHER PEAK RESORTS?
There is one multi-resort product: the Nor’easter Pass. All other products are valid at Mount Snow only.
A Nor’easter Pass allows you to ski at:
• Mount Snow
• In New Hampshire at Attitash Resort (North Conway Region; Wildcat Mountain Resort (North Conway Region) & Crotched Mountain (Manchester Region)
• In Pennsylvania at Jack Frost and Big Boulder (Pocono Mountains Region)
SIX GREAT MOUNTAINS AND NO BLACKOUT DATES!
WILL THERE BE A COLLEGE SEASON PASS?
NO. We have announced a new “1826 Pass” which includes ages 18-26 for the same cost as the old college pass. It is an unrestricted Mount Snow pass.
ARE THERE ANY INCENTIVES TO BUY MID OTHER THAN THE LOWEST PRICE AVAILABLE?
YES! If you purchase your pass prior to October 15, 2013 you will receive two (2) bonus $50 bring-a-friend lift tickets* loaded on your pass for use during the 2013/2014 season. These can be used for friends or even yourself on blackout days, but not on days that your pass does not normally cover. For example, a midweek pass holder’s bring-a-friend tickets would only be valid midweek, not on weekends.
*Not offered with the Sunday Only pass, the 1826 Pass or the Child 5 and Under Pass.
ARE THERE ANY OTHER BENEFITS FOR PASSHOLDERS?
In addition to the early season four (4) bonus $50 lift tickets, passholders will continue to receive:
• Retail discounts up to 20% on soft goods, 10% off hard goods and no discounts on Burton products
• AM Express early 7:30am lift access on select Saturdays
• The Mount Snow Fan Club – Passholder-only social website and forum
• The ability to add money to season pass to use it like a Debit Card (Except for Gold Pass)
• Special pass holder only events
• $39 Greens Fees at the Mount Snow Golf Club (Monday – Thursday, non-holiday only)
• Complimentary scenic chairlift rides in the summer/fall.
• Free Uphill Travel Pass
IF I DON’T HAVE A MOUNT SNOW SEASON PASS NOW CAN I SKI/RIDE THE REST OF THE SEASON IF I PURCHASE MY PASS THIS SPRING?
Yes! If you purchase a pass before the end of our current season you may use the pass and its benefits this season.
If you purchase a 2013/2014 Midweek Season Pass you may use the pass midweek until we close this spring.
Same rules apply to the Sunday only and Midweek+ passes. Vernal Eternal passes allow unrestricted Spring skiing/riding and can be upgraded to any other pass product, but must be done before the end of the season.
Seasonal Lesson Programs are for the 2013 – 2014 winter season only.
IF I BUY A RESORT SPECIFIC PASS AT ANOTHER PEAK RESORT, DO I GET A DISCOUNT AT MOUNT SNOW?
Yes! If you have a season pass at another Peak Resort, you may show your pass at the ticket window and receive a “frequent skier” discount. At Mount Snow the discounts include 50% off non-holiday midweek lift tickets, 25% off non-holiday weekend lift tickets and 10% off holiday lift tickets. Likewise, if you bring your Mount Snow season pass to another Peak Resort, you will receive that mountains “frequent skier” discount.
HOW DOES MOUNT SNOW DETERMINE THE APPROPRIATE AGE CATEGORY FOR PASS PURCHASES?
Age is determined by the age of the guest the day they purchase the pass.
CAN I USE THE SAME PHOTO, OR EMAIL A PHOTO, SO THAT MY PASS CAN BE MAILED TO ME?
Yes and no. Those over the age of 18 may use their current pass photo. Those 18 & under MUST SUBMIT A NEW PHOTO or have one taken at the Clocktower. Anyone wishing to update their photo can also submit a photo or have a new one taken. Photos can be emailed to: email@example.com
IF I’M A NEW PASS HOLDER FOR THE 2013/2014 SEASON, HOW WILL I GET MY PASS?
If you are a new pass holder, you can email a photo (see photo requirements below) to firstname.lastname@example.org so we can upload your photo and mail you your pass.
Please include your first and last name, date of birth and current mailing address in the email. You’ll need to complete theExpress Acceptance of Risks, and return to the Season Pass Office (see contact information above) before we issue you your pass.
WHAT ARE THE PHOTO REQUIREMENTS, IF WE DECIDE TO EMAIL YOU OUR PHOTO?
Photo should be current (taken within the last six months), showing most up to date appearance. Photo has to be full face, front view with a plain background – no other items should be in photo. A .jpeg file is the preferred image file format.
Anyone wishing to update their photo can also submit a photo or have a new one taken. Photos can be emailed to: email@example.com
WHAT IS YOUR EXPECTED CLOSING DATE?
We do not have a set closing date this year, nor will we for next year. It is our intention to open as early as we can provide a product we are proud of, and to stay open as long as conditions and business levels warrant.
WHAT ARE THE BLACKOUT DATES FOR THE CLASSIC SEASON PASS?
Christmas Week – Dec 26-31, 2013
MLK (Sat & Sun) – Jan 18-19, 2014
President’s Weekend (S,S,M) – Feb 15-17, 2014
WHAT ARE THE BLACKOUT DATES FOR THE MIDWEEK PASS?
Saturday & Sundays
Christmas Week – Dec 26-31, 2013
Monday, February 15, 2014
WHAT ARE THE BLACKOUT DATES FOR THE MIDWEEK+ PASS?
Christmas Week – Dec 26-31, 2013
January 18, 2014
February 15 & 16, 2014
WHAT ARE THE BLACKOUT DATES FOR THE SUNDAY ONLY PASS?
Monday – Saturdays
December 30, 2013
New Year’s Day Jan 1, 2014
MLK Sunday Jan 19, 2014
President’s Weekend Sunday Feb 16, 2014
CAN I LOAD MONEY ONTO MY SEASON PASS?
Yes you can!
Load money on your pass and it can be used at any Mount Snow point of sale, like retail and F&B. You can also load money onto your childrens’ passes. Bring your season pass to the office in the Clocktower, with whatever method of payment you wish to use and we can load, re-load or move money from last season’s pass to this season.
Please remember we need the physical passes.
WHAT ARE THE DEADLINES FOR PURCHASING PASSES?
The best price is available prior to June 2, 2013. The price goes up June 3rd by $150 across all our pass products and then another $150 to the final tier price on October 8, 2013.
CAN I USE MY SEASON PASS THIS SUMMER?
Yes, you can use your 12/13 or 13/14 pass this summer for foot passenger scenic chairlift rides.
THE CLOCKTOWER SEASON PASS OFFICE IS AVAILABLE WHEN?
Our office in the Clocktower is open until the mountain closes. Office will be closed mid-April through mid-October.
Note: Open Labor Day Weekend during our annual Brewers Festival.
We open midweek from Columbus Day weekend (October 6, 2013) through the winter season. During the summer months you can go to Mount Snow Sports at the Grand Summit Hotel to purchase your pass, have your photo taken. Beginning October 10 until we open for the 2013-14 season, open 10am – 4pm seven days a week. From the opening day of the 2013-14 season, the office hours are 8:30am – 4pm Monday through Friday non-holiday and 7:30am – 4pm Saturday, Sunday and holidays.
WILL YOU OFFER A PAYMENT PLAN THIS YEAR?
YES! The payment plan products are now active. The plan applies to lift season passes, seasonal learning programs, parking passes and seasonal tunes at the Grind. The Payment Plan will have a $25 service charge per lift pass.
HOW WILL THE PAYMENT PLAN WORK?
Payments will be spread out over at least 3 months, to be completed by September.
DO I GET ANY PERKS IF I USE THE PAYMENT PLAN?
You have the same pass benefits once your pay-plan is completed, however, the bonus tickets you receive is reduced to 2 per lift pass and 1 for seasonal learning programs.
WHEN WILL PRICING FOR SEASONAL PASS PROGRAMS (LIKE SNOW CAMP, DEVELOPMENT AND COMPETITION) BE POSTED?
ARE THERE ANY INCENTIVES FOR BUNDLING FAMILY PASSES & PROGRAMS?
We have created a sibling discount across all of our seasonal learning programs. Have a child in Snow Camp and Development? Please register using the sibling discount rate once the first one is signed up.
CAN I USE THE PAYMENT PLAN TO PAY FOR SEASONAL PROGRAMS?
WHEN WILL PREFERRED PARKING PASSES GO ON SALE?
WHEN DO SEASONAL LOCKERS GO ON SALE?
We listened to you when you asked for an upgraded locker room at the passholder Q&A. We are finishing up some homework to see if we can afford the capital investment to upgrade at least one side of the locker room this summer. More details to come. Thank you for being patient.
WHAT IS THE UPHILL TRAVEL PASS?
During the winter operating season, guests wishing to access the Mount Snow trail system through hiking, snow shoeing, or skinning may do so after purchasing an “Uphill Travel” pass or be in possession of a valid season’s pass with a complimentary “Uphill Travel” endorsement. Guests are permitted to hike, snow shoe, or skin from dawn to dusk only. Guests engaging in uphill travel are encouraged to check a snow report before leaving the base area to become informed of closed terrain or trails and to be made aware of any snowmaking, events, or other operations which may be in progress. This complimentary pass is available to any season pass-holder for the winter season their pass is valid. Stop by the Season Pass Office in the Clocktower to get yours.
WHAT IF I LOSE MY PASS?
If you have lost your pass, please contact Season Pass Office via email at firstname.lastname@example.org or call 802-464-4033 immediately. Please include your first and last name, date of birth and current mailing address in the email or on the phone message. We will block your old pass and the next time you visit, we can print you a new pass. The first time your pass is lost, the replacement is free. Any time after that it is a $60.00 fee per occurrence.
WHAT IF I FORGET MY PASS?
Visit Guest Services in the Clocktower Building. You will be given a lift ticket for the day and your Season Pass will be blocked for that day.
I HEARD OF A PASSHOLDER WHO LOANED HIS PASS TO A FRIEND AND GOT CAUGHT. WHAT HAPPENS IN A SITUATION LIKE THAT?
Passes other than the Gold Pass are not transferable. This would be considered “theft of services.” The person who loaned the pass will lose all pass privileges. The person using the pass will pay an administrative fee & the cost of a lift ticket that day.
YOU ARE RESPONSIBLE FOR YOUR PASS AT ALL TIMES!
WHAT IS THE PENALTY FOR VANDALIZING A BUBBLE ON THE BLUEBIRD EXPRESS?
There is a mandatory $3000 fine to replace the bubble, and most likely a lifetime ban from Mount Snow. Please respect the bubble!