When does your resort open for the winter?

Stay tuned for opening day information for the 23/24 season. 

Is there a height or age requirement or limit to your activities?

There is no height requirement for skiing or snowboarding, though you must be at least 3 years of age to take lessons. 

For tubing, we do not have a height or minimum age requirement, but all riders must be able to sit in the tube holding the handles unassisted. No lap riders are permitted.

Is childcare offered and how can I make a reservation?

We offer year-round childcare in the Clocktower. Reservations are required and must be booked in advance. You can find more information or make a reservation here. 

Do you allow service animals?

Service animals are permitted at Mount Snow in the Base Area. 

Do you allow dogs on the gondola?

Dogs are not permitted on any lifts or trails. 

How do I cancel or change the date of my lift ticket?

If more than seven days before your first planned day, please call or email us; If less than seven days, please call us at 970-754-0005 to allow adequate time to make this change. If you have already arrived at your resort, or if it is the day you would like to ski, please feel free to stop by any ticket window to make your changes. All lift ticket change pricing will be for the date of request regardless of when the ticket was purchased. For example: if a ticket is purchased with advanced ticket pricing and then changed inside of 7 days of the start date, the pricing will not receive advanced ticket pricing.

Do you offer an early bird "First-Tracks" Program?

We do not offer a First Tracks program at this time. 

Where can I view mountain cams?

To view our mountain cams, click here 

What winter activities do you offer?

Mount Snow offers tubing on one of the largest hills in Vermont, located at the base of the mountain between the Main Base Lodge and the Grand Summit Hotel. Get more information and check hours of operation on our Winter Activities page. 

Is a lift ticket included in my ski lesson?

Lift tickets are not included with the purchase of a lesson, but can be added on at the time of booking. All lesson participants must have a valid lift ticket or season pass. 

Where can lessons be reviewed and booked?

Lesson information can be viewed through our confirmation email or on your Epic account online if it's a group lesson. 
There are several ways to book: 
Call us at 1-800-889-4411 x 6 
Email mountsnowlessons@vailresorts.com or mountsnowprivatelessons@vailresorts.com 
Visit us online at www.mountsnow.com

I am not seeing availability online, is there a waiting list we can be added to?

We do not have a waitlist. Guests make changes/cancellations to their reservations, so continue to check the website for availability.

I need to change the date of my ski school, how can I do that?

Send us an email at mountsnowlessons@vailresorts.com or mountsnowprivatelessons@vailresorts.com or call 1-800-889-4411 x 6.

How can I cancel my ski school?

Send us an email at mountsnowlessons@vailresorts.com or mountsnowprivatelessons@vailresorts.com or call 1-800-889-4411 x 6. 

Do I need a reservation?

Lift tickets, rentals and lessons are inventoried products that sometimes sell out. We encourage purchasing these products in advance. Reservations are not required for skiing or riding with your Epic Pass.

I bought my pass/ticket, now what?

Passes are shipped to your home address. If you receive it in the mail, you can head straight to the lift! If you didn't receive it in the mail, head to any pass office at any of our base locations. If you have an old pass on the same account, you can reactivate the card at a ticket office. For tickets that are shipped, if purchased far enough in advance, tickets can be loaded to your previous card if you have one, or can be picked up at the ELTP (Express lift ticket pick up) line. If you need rentals, please order on line in advance or visit our rental shops.

How to check if my pass has access to specific resort?

Please go to EpicPass.com, and then to “Passes” (top left) on the Epic Pass homepage. Then click on your specific pass and scroll down to “Resort Access.” Please read carefully, as all passes provide specific access, and can have restrictions involving both resorts and active dates.

Where can Lift tickets be reviewed and purchased?

Tickets can be purchased by visiting our resort websites and selecting the dates you would like to ski. Be aware that lift-ticket sales are limited this season to enhance the on-mountain guest experience, so lift tickets (or days) do sell out. We highly recommend purchasing lift tickets in advance.

We will mail all tickets that are ordered more than 9 days prior to arrival. Please go to any of our ticket offices, present a photo ID, where you can also pick up your ticket. Please call the Epic Pass Service Center at 970-754-0005 with any questions prior to your arrival, or contact a ticket agent via Live Chat at EpicPass.com.

What are the Passes that have access to Mount Snow?

A variety of Passes include access to Mount Snow. Be aware that passes can have restrictions on the number of days or the dates of access. For detailed information, please go to www.EpicPass.com, go to Passes (found on the menu bar at the top of the page), and click on the specific pass you would like more information on. 

Where do I buy buddy tickets/ski with a friend tickets?

The ability to purchase discounted Buddy Tickets and Ski-With-A-Friend Tickets are included with certain passes, if purchased in the spring. If you have Buddy or SWAF tickets included with your pass, you can purchase the discounted lift tickets at www.EpicPass.com or at a ticket window. To avoid delays, we encourage you to purchase online. To purchase online, a Pass Holder must sign into “My Epic Account” (top right) at EpicPass.com, click on the “Passes” tab and navigate to the “Benefit Tickets” section. You can select the specific day and resort after you click on “Buy For A Buddy” or “Buy For A Friend.” Once purchased, the lift tickets must be picked by the Pass Holder at the Resort by displaying their pass. For more information, please go to www.EpicPass.com, Benefits (top, center) then Ski With A Friend and Buddy Tickets.

Do you offer discounts for military personnel?

Yes. There are two different options and the most economical is the Epic Military Season Passes. We provide options for Active, Retired, and Veteran military members and eligible Dependents. U.S., Canadian, and Australian personnel and their eligible dependents qualify. Military Passes require verification of current military status and verification CAN NOT be completed in the resort. For more information, please refer to this link: https://www.epicpass.com/pass-results/military.aspx Please Note: Partner resort access and Buddy Tickets are NOT included with any Military Passes. Ski-With-A-Friend Tickets ARE included. For more information, please go to EpicPass.com, Need Help? (Top center) and then Military Passes. The second option is Military Lift Tickets. We offer discounted Military Lift Tickets for Active and Retired military members and eligible dependents. Guests can purchase Military Lift Tickets at the ticket window or by phone at 970-754-8245. Military Lift Tickets require verification of current military status at the ticket window or at the time of purchase by phone. Please Note: Veterans and their Dependents do NOT qualify for Military Lift Tickets. 

Do you offer professional discounts for non-Vail Resorts Ski Patrol?

Yes, we offer professional discounts for National Ski Patrol (NSP) members, along with other professional organizations, such as PSIA, CSIA, and others. NSP members can purchase one discount lift ticket per day. Discounted Tickets can be purchased at the ticket window or by calling the Epic Pass Service Center at 970-754-0005. Whistler-Blackcomb guests call 800-766-0449. You also can contact an agent via Live Chat at EpicPass.com. A current NSP ID must be presented at the time of purchase. 

How do I cancel or change the date of my lift ticket?

To change or cancel a lift ticket date, please call the Epic Pass Service Center at 970-754-0005. Whistler-Blackcomb guests call 800-766-0449 or go to the resort ticket window by 5 pm on the expiration date of the lift ticket. In addition, be aware that two or more day lift tickets have a range of dates of use, depending on the number of days of the ticket. For example, a two-day ticket can be used anytime within a three-day range. A three-day ticket has a five-day range of use, etc. Stop by a ticket window for more details. Also be aware that lift-ticket sales are limited this season to enhance the on-mountain guest experience, so lift tickets could sell out. We highly recommend purchasing lift tickets in advance. If a resort is not sold out, lift tickets can be purchased online or at the resort, but not by phone. For more information, please go to Snow.com, Tickets (top, center), and then scroll down to FAQs.

Is my pass or lift ticket transferable to my friend or family member?

No. Season Passes and Lift Tickets are non-transferable and they are assigned to an individual person. Anyone caught using another person’s Lift Ticket or Season Pass will be removed from the mountain and could face other additional penalties. 

What discounts are include with my pass or lift ticket?

There are many season-long discounts attached to your Season Pass. Benefits include Epic Mountain Rewards of discounts up to 20 percent on food and beverages, lodging, group lessons, and gear rentals, among other benefits. Other Season Pass benefits include discount Buddy Tickets and Ski-With-A-Friend Tickets, and Summer Access. For more information, please go to EpicPass.com, Benefits (top, left) then View All Benefits.
All Epic Day passes include season-long Epic Mountain Rewards discounts. Other benefits and access are determined by the type of Epic Day Pass purchased. For more information, please refer to this link: https://www.epicpass.com/passes/epic-day-pass.aspx Please Note: Epic Day Passes do NOT include Buddy Tickets, Ski-With-A-Friend tickets, or Summer Lift Access.
For discounts and benefits attached to Whistler Blackcomb Passes, please refer HERE 
Lift ticket benefits include the ability to change the date and also refund all unused days.

Can I buy lunch with my pass?

Yes! You just need to make sure you have resort charge set up. Learn more on how to set up resort charge here 

Do I get my Epic Mountain Rewards at your restaurants?

For the most part - absolutely! All of our cafeteria style restaurants on mountain offer the EMR discount (20%!) on food. Alcohol is excluded at all locations and there is limited participation among our fine dining and full service restaurants. Be sure to look HERE to see everywhere you can use this awesome pass holder discount

Do I need a reservation to have lunch on mountain?

No! No reservations required to enjoy our convenient on-mountain cafeterias this year. Just ride until you're hungry, and then pop in.

I want to have lunch with a big group, is it okay if I save a bunch of tables?

It depends, but we, and a lot of the other guests on the mountain, would really prefer you do not save tables so that those who are looking to sit can find a place to enjoy their lunch. If you want to eat with a big group all together, we recommend trying before noon or after 1:30 PM.

Last year you told me I had to leave after 45 minutes, is that still true?

Thankfully we are in a different place than last year and required table time limits are no longer in effect. However, out of respect for other guests, we do ask you to be thoughtful and limit your time at the table, especially during peak times and holidays. Go ride! 

When is the best time to eat lunch?

When you're hungry! But also, to get the most out of your day, consider dining outside of our peak hours of 12:00 PM - 1:30 PM. We always recommend an early start, an early lunch (11:00 is awesome), and an early après.

Where can I get my skis or board tuned?

You can get your equipment tuned at Clocktower Rentals in the Main Base Area or Carinthia Rentals & Tuning in the Carinthia Base Area. 

Where do I search and book online or call to review my vacation plans?

Check out our lodging options across our resort portfolio here. 

How do I find ski in/ski out lodging?

You can filter for ski in/ski out properties on many of our search and book pages. Select which resort you'd like to visit to search properties

 Where's the best place to stay in-resort?

Check out our recommended signature properties across our resort portfolio - search properties

Can I bring my pet?

Some of our properties are pet friendly. You can review the detailed information on property amenities on our resort search and book pages.

How do I get to the resort?

You can find driving directions, parking, and public transportation information on our Getting Here page.

Does the resort offer lockers? Do I need to purchase in advance? How much is a locker pass for the season?

Bag Check

Bag check is available in the Main Base Lodge (please enter through Mount Snow Sports at the Main, Backside Snowboards, or the Restrooms entrance), and the ground floor of the Carinthia Base Lodge.

Seasonal Lockers
Tired of lugging your gear each time you want to ski or ride? Rent a locker in the Seasonal Locker room located in the Main Base Lodge, below the Backside Snowboard Shop. The locker is yours May 1–April 30. You provide the lock. New to Mount Snow and would like to have a locker assigned to you? Please contact Peter MacDonald at peter.macdonald@vailresorts.com, he will be happy to assist you.

STOR-A-SKI Check

Located in the Main Base Area, next to the Waffle Cabin, Stor-A-Ski will check your skis or boards for you so that you can run in and grab a bite to eat without having to worry. Overnight check is available as well.

• Unlimited daytime use - $2/unlimited day storage
• Overnight Storage - $7
• Seasonal Storage - $140 for one pair of skis, $260 two pairs of skis, $360 three pairs of skis, $460 four pairs of skis, $560 five pairs of skis

Where can I park? How much does it cost?

Different parking options are available, from preferred pay parking closest to the slopes to free parking with just a short walk or shuttle ride. Check our Getting Here page for full details on parking.

What time do I need to arrive for ski school?

Arrive at least 45 minutes before the lesson to allow time for check-in. If you or your child are picking up rental gear, arrive 60 minutes early.

Private Lessons: 9:00am or 1:00pm
3-4 year-olds: Cub Camp/Cub Rider - 10:00am
4-6 year-olds: Snow Camp/Snow Rider - 10:00am
7-14 year-olds: Mountain Camp/Mountain Rider - 9:30am
Adult Group Lessons: 9:30am or 1:00pm

Where to meet for Ski school?

All lessons meet at the Mount Snow Discovery Center, located on North Access Road adjacent to the skier/rider drop off zone. If you need to pick up rental gear or speak to a member of our team, you can find us on the second level of the Discovery Center.  

What is the weather like when I arrive?

For the latest snow and weather conditions, click here 

Where do I find the daily morning snow conditions report?

For the latest snow and weather conditions, click here 

Where are the ticket window locations?

Ticket windows are located at the Clocktower in the Main Base Area, and in the Carinthia lodge. 

How do I activate the card I have?

When purchasing online, you can select "have a card" while logged into your epicpass.com account, select pass number of the card you have to continue to use the card you have in your possession.

I never got my pass in the mail. Can I still go skiing?

Absolutely. All Season Passes provide access as determined by that particular pass, even if you don’t have the physical pass in hand. Please go to any Vail Resorts ticket office, present a photo ID, and a new pass will be issued. If time permits, please call the Epic Pass Service Center at 970-754-0005 and a new pass will be mailed. Whistler-Blackcomb guests call 800-766-0449. Or contact a pass agent via Live Chat at www.EpicPass.com to have a new pass issued.

Where do I pick up my pass?

Please go to any Vail Resorts ticket office, present a photo ID, and you’ll be able to pick up your pass. If time permits, please call the Epic Pass Service Center at 970-754-0005 and a new pass will be mailed. Whistler-Blackcomb guest call 800-766-0449. Or contact a pass agent via Live Chat at www.EpicPass.com to have a new pass issued.

Where do I pick up rentals?

You can pick up your rental equipment at Clocktower Rentals in the Main Base Area or Carinthia Rentals & Tuning in the Carinthia Base Area. 

What food and beverage options are open, and what are hours of operation?

To view the hours of operation for each of our dining options, please visit our Hours of Operation page.

What are our options for on-mountain dining for lunch?

Mount Snow has a variety of food & beverage options. To view our dining options, please visit our resort Dining page.

Someone in my family has a food allergy or sensitivity, are your lodges able to accommodate them?

We strive to offer meals that suite a variety of modern lifestyle and dietary preferences, due to the nature of our menus, please ask locally during your visit.

Do you take cash in your restaurants?

At this time, Vail Resorts does not accept cash in its restaurants. All major cards, ApplePay, and resort-charge are accepted.

I just want to keep skiing, do you have grab & go options?

Yes, most lodges offer snacks, protein bars, and to go sandwiches and salads to keep you fueled and on the go!

What time do lifts close?

The lifts close at 4 p.m. daily. For the latest trail and lift status information, please visit our Lift & Terrain Status page.

When do different sections of the mountain close?

For hours of operation, click here

Why are some trails groomed and other not?

All of our primary trails, including all beginner areas, fan gun trails, and our terrain parks, are groomed daily. Secondary trails are groomed less frequently depending on our current snowmaking, and our natural trails are groomed as Mother Nature allows. You can check the current trail conditions here.

How to contact safety/ ski patrol

For emergencies during the winter operational season, Ski Patrol can be reached at (802) 464-4005 from 7:30 a.m. - 4 p.m. on weekends/holidays and 8 a.m. - 4 p.m. on weekdays. For assistance outside of these hours, please contact 911.

Which runs are open?

For the latest trail and lift status, click here

Which base areas are open?

For the latest trail and lift status, click here

What transportation options exist within the resort?

Check our "Getting Here" page for more information on available transportation options.

Why didn't Epic Mountain Rewards apply?

The Epic Mountain Rewards discount is available at eligible Vail Resorts restaurants, lodges, rental shops, golf courses, and other businesses and activities. The discount applies to all food and non-alcoholic beverages. The pass holder must present their eligible pass to receive the discount. For more details, Please go to www.EpicPass.com, Benefits, then Epic Mountain Rewards to learn more, or click here

Where can I charge my phone?

Our lodges and restaurants are great places to charge your phone. In addition, we have free and secure mobile phone- specific charging stations on the mountain that are easy to use. Just enter a custom pin number when you place the phone in the locker and use that same pin to unlock the locker to grab your phone.

Where can I locate the mobile phone charging stations?

The locations are shown on the trail map, and are available at the Main Base Lodge.

Where are the restrooms?

Restrooms are located in the Main Base Lodge, Carinthia Base Lodge, Sundance Base Lodge, and Summit Lodge.  

Where to return rentals?

You can return rental equipment at Clocktower Rentals or Carinthia Rentals & Tuning. 

Where is the closest retail outlet?

We offer a variety of retail outlets with a wide selection of hard goods, apparel, and accessories conveniently located in the Main Base Area and Carinthia Base Area. You can find more information and hours of operation here. 

Do you sell skis/snowboards?

Ready for some new gear? Stop by one of our retail locations and one of our experts will be happy to help you get set up with a new snowboard or set of skis. You can find more information and hours of operation here.

I forgot my boots, where can I rent additional gear?

You can rent equipment at Clocktower Rentals in the Main Base Area or Carinthia Rentals & Tuning in the Carinthia Base Area. 

Where can I book dinner?

Harriman's Pub & Kitchen offers guests a fun, casual southern Vermont dining experience in the Grand Summit Hotel. You can find more information on our dining page

Where can I take my family for a quick dinner for tired kids?

Harriman's Pub & Kitchen, located in the Grand Summit Lodge, is a great place to take the family for a quick bite after a long day on the slopes. You can find more information on our dining page

Where can I go for apres ski?

Stop by Cuzzins Bar & Grill, Iron Loft, or Station Tap Room for the best après in the Valley, or keep the party going and head to Snow Barn for weekly live concerts. Live music, craft brews, and good times await! 

Do you provide over-night ski storage?

Mount Snow offers several options for overnight ski storage. 

Seasonal Lockers
Tired of lugging your gear each time you want to ski or ride? Rent a locker in the Seasonal Locker room located in the Main Base Lodge, below the Backside Snowboard Shop. The locker is yours May 1–April 30. You provide the lock. New to Mount Snow and would like to have a locker assigned to you? Please contact Peter MacDonald at peter.macdonald@vailresorts.com, he will be happy to assist you.

STOR-A-SKI Check

Located in the Main Base Area, next to the Waffle Cabin, Stor-A-Ski will check your skis or boards for you so that you can run in and grab a bite to eat without having to worry. Overnight check is available as well.

• Unlimited daytime use - $2/unlimited day storage
• Overnight Storage - $7
• Seasonal Storage - $140 for one pair of skis, $260 two pairs of skis, $360 three pairs of skis, $460 four pairs of skis, $560 five pairs of skis